Support

Home

Investor beta draft

This policy is published for the investor TestFlight beta and may change before public launch.

Last updated 19 July 2026

SuperTickets Support helps buyers and organisers with orders, refunds, account access, and privacy requests during the Nigeria investor beta (Paystack TEST on staging).

Contact

  • Email: contact@supertickets.io
  • WhatsApp support is currently unavailable on this environment.
  • Signed-in users can also open Help & support from Account to send an in-app message tied to their profile.

Account deletion

To delete your SuperTickets account: sign in, open Account settings, choose Delete account, and type the confirmation phrase. Deletion removes or anonymises your profile identifiers promptly. Order, ticket, and payment records stay in anonymised form for financial and legal record-keeping and can no longer be linked back to you except as required for that audit trail. Signed-in path: /account/delete (requires authentication).

Refunds and disputes

Prefer requesting a refund from the order in your Tickets tab so we can track it against the payment reference. If status is unclear after 48 hours, email Support with the order reference. See the Refund policy for eligibility.

Questions about this policy? Visit Support.