Refund policy

1. Event cancelled or rescheduled

When an organiser cancels an event through the Service, the event is made unavailable and we start a refund for each eligible paid order's remaining paid balance. The payment provider must complete the refund before the refund and ticket status can be final. If an event is rescheduled, that change is not automatically treated as a cancellation or a promise of a refund. Follow the event notice and contact Support if you cannot attend.

2. Buyer refund requests

You may submit a request from a valid ticket when the order has a successful payment and you are the original buyer. We record the request as pending and review it through the Service. A request is not an approval, and we cannot accept a ticket that is already used, transferred away, revoked, or refunded.

3. How to request a refund

1. Open the order in your Tickets tab and choose "Request refund".
2. Select a reason (event cancelled, cannot attend, duplicate purchase, wrong tickets, or other) and add any details.
3. Submit the request. We will record its status and send available service updates through the notification channels enabled for your account.

Prefer the in-app flow so the request stays tied to your order. Requests sent only by email or social media may be redirected to Support so we can locate and verify the order. We do not promise a fixed review or bank-posting time in this policy.

4. Refund amount

For an ordinary buyer-ticket request, the current calculation uses that ticket's paid line value after the order discount is allocated and excludes the separate service and payment fees. For an event-cancellation refund, the amount is the remaining paid balance recorded for the order. The amount shown in the Service or in the refund request depends on the order, ticket, payment, and provider details.

5. How refunds are paid

An approved refund is sent to the original payment method through the provider used for the order. The provider and your bank control posting time. We update the payment, order, and ticket status after the provider confirms the refund and we verify its status.

6. Partial orders

If an order contains multiple tickets, you may request a refund for an individual valid ticket when its refundable paid value remains available. We check each request against the payment's remaining refundable balance.

7. When a refund request cannot be used

• The ticket is no longer valid, including after entry, transfer away, revocation, or a completed refund.
• The order does not have a matching successful payment or has no remaining refundable balance.
• A refund request for that ticket is already pending, approved, or awaiting action.

These conditions describe how the Service handles requests. They do not remove any mandatory right that applies under Nigerian law.

8. Support

If a refund status is unclear, contact Support with your order reference.